At Cash N Carry Merchandise, we are committed to delivering high-quality apparel and promotional products. Because we specialize in merchandise and bulk supply, our shipping and return policies are designed to ensure efficiency and transparency for all our clients. 1. Shipping & Fulfillment Production vs. Shipping Time Please note that “Shipping Time” is separate from “Production Time.” Stock/Blank Items: Typically processed and shipped within 2-5 business days. Custom/Branded Orders: Standard production time is 7–14 business days after artwork approval, depending on order volume. Carriers & Tracking We ship via major carriers (FedEx, UPS, DHL, and Standard Freight for bulk orders). Once your order is dispatched, you will receive a tracking number via email to monitor your shipment’s progress. International Shipping & Duties For international orders, please be aware that shipping rates do not include customs duties or import taxes. These fees are the responsibility of the recipient and vary by country. 2. Return & Exchange Policy Custom & Branded Merchandise Due to the personalized nature of custom-printed, embroidered, or branded goods, we cannot accept returns or exchanges on decorated items unless there is a manufacturing defect or a printing error that differs from the approved mock-up. Please review your digital proofs carefully before approving production. We are not responsible for typos or design errors approved by the client. Blank (Undecorated) Items Blank garments or accessories may be returned under the following conditions: Items must be returned within 14 days of delivery. Items must be unworn, unwashed, and in original packaging. A 15% restocking fee may apply to bulk returns of blank goods. Return shipping costs are the responsibility of the customer. 3. Claims & Quality Guarantee Damaged or Defective Items We stand by the quality of our products. If you receive an order that is misprinted, damaged, or defective, please contact us immediately. Reporting Window: Claims must be filed within 72 hours of delivery. Resolution: We will gladly reprint the defective items or issue a refund for the specific pieces that are flawed. How to File a Claim To start a claim, please email our support team with: Your Order Number. Photos of the defect/damage. A brief description of the issue. 4. Order Cancellations Cancellation Window Before Production: Orders may be cancelled for a full refund if production (artwork setup or material ordering) has not yet begun. During Production: Once artwork has been approved and production has started, orders cannot be cancelled.